FAQ

For basic questions about shopping, please click here .

[About the campaign]
Q: I forgot to add a gift item.
A. In principle, we do not accept any additional requests after an order has been placed. Please check the details of your order carefully before proceeding.
Q. I purchased the product before the campaign started/after the campaign ended, but I would like it to be applied.
A. All orders placed outside the campaign period are not eligible. Thank you for your understanding.

[About coupons and points]
Q. I can't use my coupon/points.
A. This offer cannot be used in conjunction with other discount campaigns (10% OFF/ticket campaigns/BUY1GET1, etc.).
A.LINE coupons can be used for purchases of ¥5,000 or more.

[About restocking]
Q: I would like to know if there will be a restock.
A: As the date has not yet been decided, we would appreciate it if you could register by clicking on "Receive an email notification when the item is back in stock" on the product page.

[About bundling]
Q: I placed separate orders, but I would like them shipped together.
A. As a general rule, we do not accept combined shipping for customer convenience. We appreciate your understanding.

[About the product]
Q: I want to know if the size will fit my height.
A. We do not have any photos other than the model on the product page, so we would appreciate it if you could compare the size of the item with the clothes you already own before making your decision.
Q: I want to see the individual item pages.
A. There are buttons that will take you from the component product items on the set page to the individual product pages, so please click there.