Notice of delays to some products due to the spread of COVID-19

Thank you for using Lumier.
Due to the global spread of COVID-19, production plants have been forced to suspend operations and logistics have been disrupted worldwide, resulting in an unstable supply of goods.

We apologize for the delay in delivering the products you have been waiting for.

In China, where infection control measures are becoming increasingly strict, lockdowns are being implemented in different regions depending on the infection situation, which has resulted in production factories suspending operations and delays in product production, and production is not proceeding as planned.

Due to the current situation in each country, the delivery timetable may change. We apologize for keeping you waiting, but we will do our best to cooperate with all relevant parties and gather information, so we ask for your understanding.

If you have any questions about the product, please contact us via the Channel Talk at the bottom right of the screen.

*If you do not receive an email regarding the product, it may be due to the following reasons. The registered email address may be incorrect, or the email may have been automatically sorted into the spam folder due to spam settings and not received. To ensure smooth reception in the future, please set up reception from "info@lumier.jp" in the "email address reception permission settings" and specify domain reception. Please note that we cannot resend the order confirmation email.

We are currently receiving a large number of inquiries and are responding in order. Please note that it may take some time for us to respond.

Finally, we sincerely pray for the good health of our customers and for a speedy recovery for those infected with COVID-19.

Lumier