A: We prepare products after receiving your order . If you purchase multiple products, they will be shipped after all products are ready .

To check the delivery date after placing your order, if you order after October 23, 2023, you can check the delivery date by clicking on the "Delivery date confirmation page" in the order confirmation email or on this page.

If you placed an order before October 23, 2023, please contact us by email at " info@lumier.jp " (please note that it may take a few days for us to respond).

Our store develops products in cooperation with planning teams and production factories (some items are selected by the director), but in order to provide products at the lowest possible price, we place an order with the manufacturer after receiving your order and prepare the products. Due to the nature of the arrangements, it may take longer than the number of days listed above. In the unlikely event that we are unable to prepare the product, we will contact you by email.

If you have any questions, please contact us by email at info@lumier.jp (please note that it may take a few days for us to respond).

In addition, when contacting us by email, please set up your email address to receive emails from specified domains and to allow reception from the email address info@lumier.jp .

Q: Can you confirm if my order has been placed?

A: After your order is confirmed, an email will be sent to the email address you entered. If you have not received an email, please contact us via Inquiry. Members can also check from My Page. After logging in, please check your purchase history.

Q: I haven't received an order confirmation email?

A: If your order has been completed but you have not received the email, it may be due to the following reasons. The email address you registered may be incorrect, or your email may have been automatically sorted into the spam folder due to your spam settings and you have not received the email. To ensure smooth reception in the future, please set up your email to receive emails from "info@lumier.jp" in the "email address reception permission settings" and specify domain reception. Please note that we cannot resend the order confirmation email.

Q: Can I change or cancel my order after placing it?

A: We cannot accept changes or cancellations after an order has been placed. Once an order is placed, we immediately place an order with the manufacturer, so we cannot accept cancellations. Please be aware of this before placing your order.

Q: Can I return or exchange items?

A: We do not accept returns or exchanges due to customer convenience.

Q: I received a defective product.

A: In the unlikely event that you receive a defective product, please contact us by indicating your order number and the defective product. Please note that we will not be able to accept requests for returns or exchanges after 4 days, including the day of arrival.

Q: Do you offer size adjustments, such as hemming?

A: We do not offer alterations on products.
If you would like to have it altered, please consult a tailor near you.
We apologize for any inconvenience this may cause.

how to order

Select the product and press the "Add to Cart" button.

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Check if there are any products in your cart. If you want to see other products, press the "Continue Shopping" button.

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Once you have selected all the items you wish to purchase, click the "Proceed to Checkout" button.

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On the checkout screen, enter your shipping information and select your payment method.

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Please confirm your order.
If there are no mistakes, press the "Confirm Order" button.

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Your order is complete.

How to use coupon codes
▼How to use the coupon▼

Payment Method

We accept the following three payment methods. Please note that you cannot change the payment method after placing your order.

・AmazonPay
・Applepay
・Credit card payment ・Paidy deferred payment (Paidy)
・atone next month payment (convenience store/direct debit)

atone is a payment system that anyone can use immediately. You can pay for this month's usage in one lump sum at a convenience store or by direct debit the following month.

You can earn 1 point for every 200 yen you spend, and earn NP points that can be used for shopping at atone. For more information, please see the atone official website.

■Payment method The number required to issue a payment slip will be emailed to you at the beginning of the month following your purchase. Please issue the payment slip from a convenience store terminal such as Loppi/FamiPort and make the payment by the 10th of the following month.
You can choose from the following payment methods via the smartphone app or your online account page.

・Loppi/FamiPort (convenience store) *Standard setting ・Electronic barcode (convenience store)
・Postcard invoice (convenience store)
・Automatic withdrawal (direct debit)

*If you order a pre-ordered item, depending on the payment service you use, the payment may be confirmed and debited before the item arrives.

■Notes: There is no charge for payment.
・A billing fee of 209 yen (tax included) will be charged only in the month of use. (Free if you use direct debit)
・The payment due date varies depending on the payment method.
- Fees will be charged in the manner specified by Net Protections Inc. in accordance with their membership terms and conditions.

Returns and exchanges due to customer reasons

We do not accept returns or exchanges for reasons of customer convenience, except in the case of defective products.
We cannot accept returns or exchanges for the following items due to customer reasons.

-Size difference (measurements may vary slightly)
- The product may be different from the image, frayed, have a dye smell due to the nature of the material, etc. - Some products are manufactured overseas, so we ask that you refrain from returning or exchanging items for slight wrinkles, stains, minor fraying, creases, etc.